KPAX has changed the way we handle our SLA clients With the ability to test multiple MPS applications across multiple brands, we have found a suitable home for KPAX within our Service and Sales structures. With the tool being proactive on alerts and customisable on filters, the tool has made us more productive in:
– Billing Collections ( meter readings)
– Fleet Optimisation
– Forecasting on Trends
– Call logging
– Assisting clients with non SLA devices
Overall, the simplicity of getting the tool activated and setting schedules for information gathering is paramount in these times where time is money and looking after more clients and devices you cannot be doing things manually or reactively.
KPAX has given our Operations team the peace of mind to plan and focus on the real issues at hand.
Strother Smith – Divisional head – Imaging
