Present in France, Belgium and the United Kingdom, the Ecoburotic group supports over 100,000 SMBs in the optimisation of their printing fleets. With the aim of launching the Print Essentiel offer which allows for just in time provision of consumables, as well as a multi-function cost per page offer, Ecoburotic needed a tool capable of collecting the meter readings and ink level information of printing systems from several different brands.
We were quickly drawn towards KPAX Manage as this solution, developed by Bluemega, could be hosted on our systems, and the team which is based in France appeared to be highly attentive and agile. During various tests, we saw that the KPAX Manage software agent is easy to deploy in a SMB environment and that it was possible to process the data in our CRM.
Installation and familiarisation of the KPAX Manage server by the Ecoburotic teams was quick. Since then, we have deployed our customers bit by bit, depending on the new contracts. Whenever we need to improve the KPAX Manage feedback on certain printer models, the Bluemega support and development teams react quickly. Procedures are now in place and the Bluemega team is really involved.
More recently, the arrival of the KPAX Liberty hardware agent was a good surprise as this product is unique to Bluemega and enabled us to deploy our offer among customers with a specific environment.Vincent Delerue – Operations Manager for Ecoburotic