{"id":2857,"date":"2020-07-24T08:19:17","date_gmt":"2020-07-24T08:19:17","guid":{"rendered":"https:\/\/www.kpax-manage.com\/?p=2857"},"modified":"2023-08-02T09:36:09","modified_gmt":"2023-08-02T07:36:09","slug":"how-does-kpax-provide-a-better-experience-for-customers","status":"publish","type":"post","link":"https:\/\/www.kpax-manage.com\/fr\/how-does-kpax-provide-a-better-experience-for-customers\/","title":{"rendered":"Comment KPAX offre-t-il une meilleure exp\u00e9rience \u00e0 ses clients ?"},"content":{"rendered":"

Comment KPAX offre une meilleure exp\u00e9rience \u00e0 ses clients\u00a0? Si vous \u00eates un revendeur de mat\u00e9riel de bureau ou un fournisseur de services d\u2019impression manag\u00e9s, vous pourriez penser que le logiciel de gestion de flotte que vous utilisez est pour vous et non pour votre client.\u00a0 Dans un sens, vous avez raison.\u00a0 Mais le logiciel que vous utilisez peut avoir une influence consid\u00e9rable sur l\u2019exp\u00e9rience d\u2019ensemble du client.<\/p>\r\n

Si votre logiciel actuel d\u00e9pend fortement des agents de collecte des donn\u00e9es, cela peut poser un probl\u00e8me puisque la plupart des postes de travail sont maintenant des ordinateurs portables qui sont d\u00e9connect\u00e9s du r\u00e9seau et emport\u00e9s \u00e0 la maison les nuits et les week-ends.\u00a0 Dans ce cas, vous n\u2019\u00eates plus connect\u00e9 \u00e0 votre client.<\/p>\r\n

Vous perdez l\u2019acc\u00e8s aux informations dont vous avez besoin pour g\u00e9rer les appareils du client.\u00a0 Votre client doit maintenant essentiellement se g\u00e9rer lui-m\u00eame.\u00a0 Il doit vous appeler lorsqu\u2019une machine tombe en panne ou manque de toner au lieu de compter sur vous pour r\u00e9agir de mani\u00e8re transparente en fonction d\u2019alertes proactives.\u00a0 Il est aussi surfactur\u00e9 puisque le volume des pages est estim\u00e9 ou alors, il doit arr\u00eater ce qu\u2019il fait et aller relever les compteurs pour vous les transmettre. Conserver la connexion avec les \u00e9quipements est imp\u00e9ratif pour fournir une exp\u00e9rience client de haut niveau.<\/p>\r\n

Les solutions de gestion de flotte qui reposent presque exclusivement sur des agents de collecte logiciels ne sont plus adapt\u00e9es (si tant est qu\u2019elles ont \u00e9t\u00e9).\u00a0 KPAX dispose de Liberty, un agent mat\u00e9riel facile \u00e0 utiliser et pr\u00eat \u00e0 l\u2019emploi.\u00a0 Il ne n\u00e9cessite pas de poste de travail client ou de serveur et peut \u00eatre configur\u00e9 facilement \u00e0 l\u2019aide d\u2019un smartphone.\u00a0 Il offre une meilleure stabilit\u00e9 et il vous permet de rester en contact avec vos clients et de leur faire vivre une exp\u00e9rience positive.<\/p>\r\n

David Brown – ACDI<\/strong><\/p>","protected":false},"excerpt":{"rendered":"

Comment KPAX offre une meilleure exp\u00e9rience \u00e0 ses clients\u00a0? Si vous \u00eates un revendeur de mat\u00e9riel de bureau ou un fournisseur de services d\u2019impression manag\u00e9s, vous pourriez penser que le logiciel de gestion de flotte que vous utilisez est pour vous et non pour votre client.\u00a0 Dans un sens, vous avez raison.\u00a0 Mais le logiciel … <\/p>\n

Continuer la lecture \u00ab\u00a0Comment KPAX offre-t-il une meilleure exp\u00e9rience \u00e0 ses clients ?\u00a0\u00bb<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":2858,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2857","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","entry"],"translation":{"provider":"WPGlobus","version":"3.0.2","language":"fr","enabled_languages":["en","fr"],"languages":{"en":{"title":true,"content":true,"excerpt":false},"fr":{"title":true,"content":true,"excerpt":false}}},"yoast_head":"\nComment KPAX offre-t-il une meilleure exp\u00e9rience \u00e0 ses clients ? -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kpax-manage.com\/how-does-kpax-provide-a-better-experience-for-customers\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment KPAX offre-t-il une meilleure exp\u00e9rience \u00e0 ses clients ? 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