{"id":1064,"date":"2019-08-25T20:13:32","date_gmt":"2019-08-25T20:13:32","guid":{"rendered":"https:\/\/www.kpax-manage.com\/?post_type=hs_testimonials&p=1064"},"modified":"2025-07-31T14:24:20","modified_gmt":"2025-07-31T12:24:20","slug":"technical-manager-of-soram","status":"publish","type":"hs_testimonials","link":"https:\/\/www.kpax-manage.com\/fr\/temoignages\/technical-manager-of-soram\/","title":{"rendered":"T\u00e9moignage du responsable technique de Soram sur l’utilisation de KPAX"},"content":{"rendered":"SORAM a \u00e9t\u00e9 l\u2019un des premiers utilisateurs de KPAX Manage, l\u2019acquisition d\u2019une telle solution est venue\u00a0par\u00a0la volont\u00e9 d\u2019am\u00e9liorer nos services clients et l\u2019efficacit\u00e9 de nos processus en vue de notre croissance. \u00a0Auparavant, la facturation au r\u00e9el n\u00e9cessitait beaucoup d\u2019\u00e9nergie pour obtenir les informations directement des clients, aujourd\u2019hui,\u00a0cela se fait\u00a0automatiquement\u00a0et les clients peuvent\u00a0effectuer une v\u00e9rification.<\/span>\r\n\r\n\u00a0<\/span>\r\n\r\nKPAX Manage a aussi permis de fournir un service de livraison automatique des consommables. Ainsi, les clients ne s\u2019occupent\u00a0plus de rien et le stock de consommables a \u00e9t\u00e9 r\u00e9duit de plus de 70%.<\/span>\r\n\r\nLors de l\u2019acquisition de la solution,\u00a0c\u2019\u00e9tait encore la 1\u00e8re\u00a0version de KPAX Manage et le choix s\u2019est port\u00e9 sur cette solution car elle r\u00e9pondait \u00e0 nos attentes : solution compatible multi constructeurs permettant ainsi de g\u00e9rer tout notre parc, serveur h\u00e9berg\u00e9 en local afin de r\u00e9pondre aux exigences de s\u00e9curit\u00e9 des clients finaux, interlocuteurs accessibles pour r\u00e9soudre les difficult\u00e9s. La g\u00e9n\u00e9ralisation de KPAX Manage sur le parc a n\u00e9cessit\u00e9 une\u00a0importante\u00a0gestion du changement aupr\u00e8s des \u00e9quipes techniques. Il a fallu\u00a0leur\u00a0faire comprendre les b\u00e9n\u00e9fices pour obtenir l\u2019adh\u00e9sion des techniciens. L\u2019effort a \u00e9t\u00e9 important, mais \u00e0 l\u2019arriv\u00e9e,\u00a0les b\u00e9n\u00e9fices sont nombreux et il y a un vrai engouement de toute l\u2019\u00e9quipe.<\/span>\r\n\r\n\u00a0<\/span>\r\n\r\nAujourd\u2019hui, KPAX Manage g\u00e8re plus de 5000 syst\u00e8mes d\u2019impression sur 4 constructeurs diff\u00e9rents chez SORAM, soit environ 80% du parc total. Les \u00e9volutions r\u00e9centes et annonc\u00e9es du logiciel sont pertinentes pour nous\u00a0puisque d\u2019un c\u00f4t\u00e9 le boitier hardware KPAX Manage Liberty permet de r\u00e9pondre \u00e0 la probl\u00e9matique des clients n\u2019ayant pas d\u2019infrastructure pour accueillir l\u2019agent logiciel\u00a0; l\u2019agent d\u00e9connect\u00e9 permet de r\u00e9pondre \u00e0 des clients avec des exigences de s\u00e9curit\u00e9 tr\u00e8s fortes\u00a0; le module de gouvernance de parc permet de proposer un nouveau service \u00e0 nos clients.<\/span>","protected":false},"excerpt":{"rendered":"

SORAM a \u00e9t\u00e9 l\u2019un des premiers utilisateurs de KPAX Manage, l\u2019acquisition d\u2019une telle solution est venue\u00a0par\u00a0la volont\u00e9 d\u2019am\u00e9liorer nos services clients et l\u2019efficacit\u00e9 de nos processus en vue de notre croissance. \u00a0Auparavant, la facturation au r\u00e9el n\u00e9cessitait beaucoup d\u2019\u00e9nergie pour obtenir les informations directement des clients, aujourd\u2019hui,\u00a0cela se fait\u00a0automatiquement\u00a0et les clients peuvent\u00a0effectuer une v\u00e9rification. \u00a0 … <\/p>\n

Continuer la lecture \u00ab\u00a0T\u00e9moignage du responsable technique de Soram sur l’utilisation de KPAX\u00a0\u00bb<\/span><\/a><\/p>\n","protected":false},"featured_media":1065,"template":"","class_list":["post-1064","hs_testimonials","type-hs_testimonials","status-publish","has-post-thumbnail","hentry","entry"],"translation":{"provider":"WPGlobus","version":"3.0.2","language":"fr","enabled_languages":["en","fr"],"languages":{"en":{"title":true,"content":true,"excerpt":false},"fr":{"title":true,"content":true,"excerpt":false}}},"yoast_head":"\nSORAM a \u00e9t\u00e9 l\u2019un des premiers utilisateurs de KPAX Manage<\/title>\n<meta name=\"description\" content=\"L\u2019acquisition d\u2019une telle solution est venue par la volont\u00e9 d\u2019am\u00e9liorer nos services clients et l\u2019efficacit\u00e9 de nos processus en vue de notre croissance.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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